Microsoft 365 White-Label Services for IT service providers & MSPs
Your brand. Your customers. Our Microsoft expertise.
Grow your Microsoft services business and make more targeted use of existing IT budgets – without having to expand your permanent headcount for every new specialism. Flexible service capacity, German-speaking Microsoft expertise and cost-effective nearshore delivery complement your team. With a dedicated contact, arranged cover and, if you wish, entirely under your brand.
For system integrators, IT service providers and managed service providers of any size.
More Microsoft requests. But not always the right capacity.
Your customers now expect in-depth know-how in Microsoft 365, security, identity and the modern workplace. At the same time, projects, support and day-to-day operations have to run reliably.
Typical challenges in everyday MSP business
- A customer needs specialist knowledge of Intune, Defender or Entra ID at short notice.
- New service requests temporarily exceed the team’s available capacity.
- Hiring additional Microsoft specialists does not pay off for every level of demand.
- Complex security or migration projects tie up experienced staff.
- Attractive customer projects cannot be taken on to the desired extent.
Benefits
You gain room to deliver. Not more fixed costs.
We complement your existing team with targeted Microsoft expertise. You keep control of customer management, your service promise and your business.
- 01
Offer more services
Expand your portfolio with specialised Microsoft services without having to build every competence in-house.
- 02
Use capacity flexibly
Use agreed service allowances for escalations, projects or day-to-day operations – with documented handling and arranged cover.
- 03
Shape your own margin
You price your customer services independently. Individually agreed partner terms give you a suitable commercial basis.
Use budget & expertise wisely
More Microsoft expertise from your existing IT budget.
Individual specialists bring valuable know-how. At the same time, Intune, security, Entra ID or SharePoint often require different skill sets that are not needed to the same extent all the time. Our service model helps you bring in additional expertise as needed and use your budget more flexibly.
- 01
Broader know-how
Draw on a range of Microsoft specialisms within the agreed scope of services, rather than having to build every role yourself.
- 02
Flexible capacity
Adjust project support and service allowances to changing customer requirements, as agreed.
- 03
Budget efficiency
Use complementary nearshore delivery to extend your existing team cost-effectively and limit additional fixed-cost risks.
- 04
Service continuity
A primary expert knows your customer environment. Documented tickets and a qualified team make cover possible.
Which Microsoft capacity suits your business?
Together, we look at where complementary expertise and flexible service allowances make sense for you – without blanket promises of savings.
Your technical team grows with your orders.
Instead of creating a permanent position for every new Microsoft requirement straight away, you draw on complementary expertise – exactly to the extent your customer projects require.
- More technical capability without immediate new hires
- Additional expertise for demanding customer projects
- Relief during bottlenecks and complex escalations
- Flexible support when workloads fluctuate
- Personal support without depending on a single individual
Services
Microsoft expertise that extends your service portfolio.
Whether occasional technical support, a project or service capacity agreed for the long term: we take on defined tasks across the core areas of modern Microsoft environments.
Microsoft Security
Microsoft Defender, MFA, Conditional Access, Secure Score, security reviews and measures aligned with Zero Trust.
Identity & Access
Microsoft Entra ID, user and permission management, role models and access concepts.
Endpoint Management
Microsoft Intune, device management, compliance policies, mobile device management and rollouts.
Microsoft 365 & Collaboration
Exchange Online, Teams, SharePoint, OneDrive, governance, migrations and optimisation.
Operations & Expert Support
Administration, troubleshooting, technical escalations, monitoring and ongoing support.
Automation & Power Platform
Power Automate, process digitalisation, workflows and AI-assisted optimisation of existing processes.
Want to offer your customers additional security services?
With Microsoft Security Assessments and hands-on workshops, you can extend your offering in a targeted way – from identifying relevant risks to deriving concrete improvements. Delivery can be integrated into your partner model.
Our international delivery model
German-speaking Microsoft expertise meets nearshore delivery.
We combine technically experienced Microsoft specialists from Germany and the DACH region with an international nearshore team. This gives you expert consulting, operational delivery and additional capacity in one coordinated model. Our nearshore experts communicate predominantly in English. Depending on the agreed engagement, German-speaking colleagues can provide consulting, take on technical tasks or support coordination. We agree together which tasks are handled by which team.
How the team is set up
- German-speaking technical experts: direct expert advice, design, hands-on work or coordination in German, by arrangement.
- Nearshore delivery: predominantly English-speaking specialists for administration, security, implementations and ticket-based services.
- Cost-effectively scalable capacity: a flexible international team creates an attractive cost base for your own services business.
- Integration under your brand: collaboration behind the scenes or agreed end-customer contact on your behalf – with clearly defined customer protection.
Cooperation
How flexible our partnership can be.
From a single escalation to long-term reserved service capacity: we agree services, contacts and processes to suit your MSP business.
- Model 01 · On demand
Expert Support
We handle defined technical issues and escalations according to agreed requirements – with additional Microsoft specialist knowledge where needed.
- Technical escalations
- Analysis and problem solving
- Specialists on call
Typical use: when specialist know-how is missing at short notice for a single customer problem.
Occasional support
- Model 02 · Project-based
Project Delivery
We take on agreed tasks and technical work packages in clearly defined customer projects.
- Security and Intune projects
- Microsoft 365 migrations
- Configuration and rollout
Typical use: when a new Microsoft project needs to be delivered without building permanent headcount.
Plannable project services
- Model 03 · Long-term
Managed Services Partnership
We provide ongoing Microsoft operations services through agreed service processes, including ticket handling, documentation and escalation.
- Recurring administration
- Security and operations tasks
- Regular service and ticket handling
Typical use: when you want ongoing Microsoft operations tasks covered reliably under white label.
Continuous partnership
- Model 04 · Dedicated
Dedicated Microsoft Services
Plannable service capacity with a primary Microsoft expert, structured ticket handling and qualified cover.
- Agreed part-time or full-time allowances
- A dedicated technical contact
- Service continuity through a backup team
Typical use: when expertise is needed regularly – with plannable allowances and a dedicated contact.
Dedicated, managed service capacity
Dedicated Microsoft Services
One dedicated Microsoft contact. A whole team behind them.
You need Microsoft know-how on an ongoing basis – but not another permanent hire? We provide plannable, dedicated service capacity, if required on the scale of part-time or full-time support. A primary specialist knows your customer environment and handles requests regularly. The agreed service, however, is organised and documented by Yanogo and, where necessary, continued by qualified colleagues. How it works: you submit requests and priorities through an agreed ticket or service process, a trusted specialist handles them, and documentation and agreed handovers allow qualified colleagues to take over.
- Individually agreed monthly service allowances, up to substantial capacity
- A dedicated primary contact with customer-specific know-how
- Ticket-based handling, documented tasks and agreed escalation paths
- Qualified cover during absences and for additional specialist needs
- Cost-effective nearshore delivery with German-language support by arrangement
- Clearly defined scope of services, contacts and individual partner terms
Genuine white-label collaboration. With clear roles.
We understand how important the relationship between you and your end customers is. That is why we design our collaboration so that your brand and your customer promise stay in the foreground.
You lead the customer relationship
You remain the contractual partner, manage communication and are responsible for the service offering towards your customers.
We work on your behalf
If you wish, we remain invisible to the end customer. Where direct contact makes sense, it takes place only according to agreed rules.
Customer protection is agreed
Confidentiality, responsibilities and our commitment not to approach the end customers you bring in are set out in the contract.
Agreed processes, clear control
You submit requirements and priorities through agreed channels. We coordinate technical handling, cover and documentation within our delivery team.
How it works
Start simply. Expand the partnership step by step.
You do not have to outsource an entire service area straight away. A good partnership often begins with one specific customer requirement.
- 01
Getting to know each other
We discuss your customer structure, your portfolio and your specific needs.
- 02
Defining the model
We set the scope of services, tickets, contacts, cover, customer protection and terms.
- 03
Starting together
We set up handovers and documentation and begin delivering the agreed services.
- 04
Expanding step by step
Where needed, we develop the collaboration into a continuous partnership.
FAQ
Frequently asked questions about the MSP partnership.
The key points for working together as a white-label partner.
Is Yanogo visible to our end customers?
Not necessarily. In the classic white-label model, we work behind your brand. If technical contact with end customers is desired, we agree beforehand how we present ourselves and communicate.
Do our customers remain entirely with us?
You remain the main contractual partner and point of contact for your end customers. Rules on customer protection, confidentiality and independent sales approaches are set out in our partner agreement.
Can we also work together on a single project only?
Yes. We support you with occasional technical questions as well as on a project basis and within long-term managed services.
Are long-term dedicated Microsoft capacities also available?
Yes. We offer agreed service allowances, up to substantial capacity, that are assigned to a partner or to specific customer environments. A primary expert looks after the environment regularly; the service remains organised by Yanogo and can be covered by qualified colleagues.
Can our dedicated expert be replaced during holidays or illness?
We plan support with a primary contact and suitable cover. Documented tickets, access and handovers allow qualified colleagues to continue the work. Specific cover and response times are agreed as part of the scope of services.
Do we have to use Yanogo’s ticket system?
Not necessarily. We can organise the handling through a jointly agreed ticket process that can also connect to your existing systems. What matters are traceable requirements, defined responsibilities and structured handling by our team.
Which language does the team work in?
Our nearshore experts work predominantly in English. Depending on the arrangement, colleagues from Germany or the DACH region are available for German-language consulting and technical support. We agree the contacts and communication channels together before the start.
How are international access and data protection handled?
Before we start, we clarify which people from which countries need access, which technical security measures are planned and which data protection agreements are required. Access rights and responsibilities are defined to suit the specific engagement.
Are there fixed prices or minimum packages?
We prepare an individual partner offer based on the desired scope of services, the responsibilities and the form of collaboration. We do not set blanket end-customer prices.
Who directs the expert team’s tasks?
You describe requirements, technical priorities and the desired results. Yanogo organises the internal allocation of tasks, technical handling and cover within the agreed service process. Direct technical exchange remains possible.
Contact
Your customers expect more. We provide the Microsoft expertise.
Whether a single customer project, ongoing managed services or dedicated Microsoft service capacity with a dedicated contact and arranged cover: let’s discuss how we can complement your services under white label.
White label · Customer protection · Individual partner models
No-obligation partner call
Tell us about your MSP business, your technical challenges and possible first areas of collaboration.
Explore your Microsoft service capacity needs
Which Microsoft specialisms and capacity would complement your existing team? We clarify possible service allowances and collaboration models – with no obligation and no blanket cost promises.